Customer Relationship Management

Taking care organization’s customers has become the core of every business operation. Understanding how our customers engage with us and maintaining every information we have about them are the key of our organization’s competitiveness and even sustainability in the market. A good Customer Relationship Management (CRM) system can help us in building and maintaining our customer’s loyalty and their engagement.

The Customer Relationship Management training will help participants understand those key elements and how to make them work. Making sure our customers are well understood and taken care of while continuously improving our capability in serving them

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Customer Relationship Management Training Schedule in 2017:

February 20 – 21
April 10 – 11
July 4 – 5
September 7 – 8
November 21 – 22