Assertive Communication for Professionals

2-Days Workshop

Assertive communication is a critical skill for all emerging professionals to develop. It helps you communicate more confidently, deal with difficult situations efficiently, and be more authentic in your interactions with others. A great assertive level in your team will decrease the likelihood of miscommunication, misunderstandings, misdirection, and mistakes.

People with an excellent assertive level will have the confidence to speak up for themselves in a manner that is respectful and appropriate for the work environment. This behavior is also crucial to build trust with discipline and empathy.

Practicing assertiveness skills creates a culture of accountability and a workplace environment where people treat one another with mutual respect. Assertiveness can be an efficient approach because you can earn the appreciation of others by supporting them. People who feel valued by their supervisors are more likely to respect their authority.

This Assertive Communication for Professionals workshop will sharpen participants’ assertive communication skills and elevate them to a higher level in performing their job and managing their teams.

Essential Benefit for Participants:

• Hone your assertive communication skill effectively
• Having a better understanding of the importance of assertive behavior
• Know how to react & respond with self & others
• Able to apply the critical strategies of assertive and proactive communication

Program Outline:

• Re-visiting Communication Foundation
  • Communication principles & model
  • Barriers in communication
  • 5V’s of Communication: Values, Vibes, Verbal, Vocal, Visual (body language), and other non-verbal communication
• Understanding assertive and proactive behaviors and why they are essential in your communication, career, and relationship
• The Way We Behave and Communicate with Self and Others: Reactive and Responsive
  • Reactive behavior: aggressive, passive-aggressive, passive and submissive
  • Responsive behavior: assertive and proactive

• How To Develop Your Assertive and Proactive Quality In You
  • What hinders your assertive & proactive behaviors
  • Keys to assertive and proactive communication
  • Build up your confidence with discipline and empathy

• Strategies to Apply Responsive Communication
  • Do’s and don’ts of assertive and proactive communication
  • Dealing with reactive behaviours in communication
  • Projecting your assertive and proactive behaviours

• Understanding Communication Key Success Factors in the Workplace
  • Empowering Intra and Interpersonal skills to grow confidence
  • The art of active listening
  • Interpreting messages verbal and non-verbal

Training Methods:

This training is delivered comprehensively, yet in a light and interesting way, to get participants active involvements and ownership of the subject, using participants’ own works and cases.  While it is structured and organized, the training allows room for flexibility and responsiveness to the need of participants. Participants will be challenged with practices that may test their comfort zone in dealing with the subject.

Each stage of the sessions above will include various exercises, such as individual micro presentation, group discussion, group presentation, QA, hands-on practice according to the learning points, observing a presentation, feedback & evaluation, fun quiz.

Recommended Participants:

Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to deliver better performance at their organization.