Communication Skills for Supervisors & Leaders

Communicate Effectively & Make Impact as A Leader

Duration: 2-Days

In this day and age, every professional are expected to be able to communicate well. To be good supervisors or managers, professionals must be able to understand how to reach their subordinates, as well as to communicate to the management in clear and effective manner.

Communication skill includes listening skill, build relationship, set clear priorities, facilitate collaboration, and conveys the organization’s vision. Without a doubt, any supervisors/managers who excel all of those skills are good leaders.

This interactive communication skills online workshop is designed to include discussions of techniques to promote effective communication and gives you techniques to fine-tune your existing communication skills and elevate the skills to better fit with your role as managers & supervisors.

Outline:

• Refreshing the understanding of communication principles & model
• In a nutshell: verbal, vocal, visual (body language) and other non-verbal communications
• Understanding Communications Key Success Factors in the workplace
  • Interpersonal skill needed in the workplace
• The art of listening; verbal & non-verbal
  • Improving Understanding of self and other’s Communication Style
• Understanding typical team communication styles & goals
• The value of communication excellence
• Identifying communication challenges faced by supervisor/manager
  • Giving appreciation & constructive feedback
• Re-designing communication style that thruthfully yours

Training Methods:

This training is delivered comprehensively, yet in a light and interesting way, to get participants active involvements and ownership of the subject, using participants’ own works and cases.  While it is structured and organized, the training allows room for flexibility and responsiveness to the need of participants. Participants will be challenged with practices that may test their comfort zone in dealing with the subject.

Each stage of the sessions above will include various exercises, such as individual micro presentation, group discussion, group presentation, QA, hands-on practice according to the learning points, observing a presentation, feedback & evaluation, fun quiz.

Recommended Participants:

Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to deliver better performance at their organization.