Conflict Resolution for Professionals

2-Days Workshop

Conflict can occur in the workplace, no matter the working relationship. Employees can learn about different perspectives and how to work best with each other through conflict resolution. Providing conflict resolution training to the leaders in your business can help you healthily approach conflict.

Having a common understanding in the workplace is essential, significantly increasing clear communication, preventing misunderstanding, and solving problems in daily work. Your capability to solve conflict through effective communication is becoming critical. Clear communication will decrease misunderstanding and misinterpretation of actions that should occur in every situation.

The Conflict Resolution for Professionals training will demonstrate a pragmatic approach to help you identify, deal with and resolve workplace conflicts. Participants will be equipped with practical tools to help them resolve conflict successfully and produce a win-win outcome.

The Benefit for Participants:

• Understand and know how to manage the conflict and give a solution
• Recognize the type of conflict, identify the symptoms of conflict and know how to escalate it
• Recognize the standard conflict resolution styles and be able to apply them in daily work
• Be more confident in managing conflict, enhance productivity and performance

Program Outline:

• Defining Conflicts
  • What is Conflict
  • Types of Conflict
  • Open Conflict VS Hidden Conflict

• The Stage of Conflict & Its Strategies for Dealing with Conflict

• The Role of Communication in Conflict Resolution
  • Communication process & barriers
  • 5W1H of communication blueprint

• Conflict Resolution Styles
  • How to apply the concept of self-disclosure
  • Find out your style and identify when your style might best be used
  • Pros and Cons in for individuals and organisations while the conflict is not handling well
  • Creating the Win/Win Outcome

• Conflict and Its Resolution
  • Visualizing the Conflict
  • A Strategy for Conflict Resolution

• Helping Others Through Conflict
  • Preparing for Conflict
  • Conflict Resolution with Facilitation
  • Setting Norms
  • Coaching through Conflict
  • Managing Your Emotions

Training Methods:

This training is delivered comprehensively, yet in a light and exciting way, to get participants’ active involvement and ownership of the subject, using participants’ works and cases.  While it is structured and organized, the training allows room for flexibility and responsiveness to the needs of participants. Participants will be challenged with practices that may test their comfort zone in dealing with the subject.

Each stage of the sessions above will include various exercises, such as individual micro presentation, group discussion, group presentation, QA, hands-on practice according to the learning points, observing a presentation, feedback & evaluation, and a fun quiz.

Recommended Participants:

Any professionals who want to develop and sharpen their conflict resolution skills in facing any dispute and conflict know how to resolve conflict and produce win-win outcomes in a professional setting