Duration: 2 Days.
In this electronic age with fast growing text-based communication, it is easy to forget that a simple telephone etiquette is still important. Telephone is still considered as primary source of communication by many people, in addition to texting and emails.
Professionalism as well as social skills aptitude can be easily reflected during telephone calls, especially calls with proper etiquette and procedures for speaking with someone in the other line.
This workshop will help professionals in planning and implementing knowledge on making a phone call that will result an excellent customer experience. A smooth phone call process encapsulates good intonation, proper choice of words, and challenges during the phone call. To create and to manage an excellent customer experience sustainable synergy and supports to the implemented and future changes needed for our sustainability and existence.
Outline
- Understanding the aspects of telephone etiquette
- Understanding the proper phone language
- Eliminating phone distractions
- Receiving inbound phone calls
- Making outbound phone calls
- Handling rude/angry callers
- Managing objections
- Learning the art of negotiations
- Making the service follow-up calls
Recommended Participants
Any managers and front liners who want to create excellent customer experience and engagement in their organization.
Contact Our Team
Marketing Office
One Pacific Place 15th Floor
Sudirman Central Business District
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190